Customer Helpdesk
We're here to help — in simple words, not jargon. All support is provided by email, and our team replies to every message within 24 hours.
Email Support
For early app access, hardware and subscription questions, training help, or anything else — just email us and we'll reply within 24 hours.
Frequently Asked Questions
I'm new to all of this. Do I need technical knowledge to start?
No. Everything is designed for everyday people. We include hands-on, step-by-step training, and our team helps you set up in your own language. No experience is needed.
What exactly do the monthly subscription prices cover?
Your subscription covers the app, the software platform and all the technical infrastructure that keeps your smart home or business running smoothly. Think of it as your monthly plan — like a phone or software plan.
Is the physical hardware included in the subscription price?
No. The smart devices you control (switches, lights, sensors and similar) are extra. Good news: we supply hardware at nominal, near-cost rates — so you only pay the low cost of the devices, with no big hidden markups.
I'm a student. Can I really start a small business with this?
Yes. The Student Starter package includes full training, earn-while-you-learn support, and lets you launch and operate under your own brand name.
I have a shop. Will you help me set everything up?
Absolutely. The Shopkeeper Retail Kit includes full setup help in English, Hindi or Bengali, plus guidance to modernise your store and run it under your own brand.
Is the app available on the Google Play Store?
Yes — the app is live and available on the Google Play Store. You candownload it today from Google Play, or request a demo through the form on our home page, and we'll reply by email within 24 hours.
Which countries do you support, and how is pricing shown?
We work with entrepreneurs in India, Africa, Latin America and other emerging markets. Package prices are shown in Indian Rupees (₹) with an approximate US Dollar ($) equivalent; international customers are quoted and invoiced in US Dollars. Hardware is always extra at nominal, near-cost rates.
How do I charge my clients every month?
Your white-labeled platform includes a built-in client subscription module. Add each client once, set a small monthly fee for maintenance, and the portal keeps your billing and payment records together so you can see exactly who has paid.
How do my clients log in?
With instant SMS / mobile OTP sign-in — your client enters their mobile number, receives a one-time password, and is in. No passwords to remember or reset, and it works in every supported language.
Can developers build on this platform?
Yes. The mobile apps work straight out of the box with no coding, and full API access is available for developers and agencies who want to build custom integrations or web tools. We are also building open-source bridges for OpenHAB and Home Assistant — coming soon.
How do I get support?
Simply email[email protected]with your name and question. Our team replies within 24 hours.
Still need help?
Email us at[email protected]and we'll get back to you within 24 hours.